bayinfo - Batemans Bay Information Technology Services
Information Technology Support Specialist & Consultant
Information Technology Trainer & Assessor (TAA40104)

Computer Support, Desktop Support, Software Support, Tutoring & Training, Data Destruction
Virtual Assistant (VA), Secretarial & Administration Services
for
Individuals and Businesses

With access to
An IT Department - for you or your business
Qualified and experienced IT staff
Support as needed via Telephone, Email, Fax, VOIP*, Remote* and Onsite
*Conditions apply

To the best of our abilities, Bayinfo - Information Technology Services will assist you with your computer problems.
Because of the many different types and diversity of computer systems and software programs
each individual or business will use, we are not able to support all computer systems and software programs.
However, we will try to assist you as best as possible.

We will spend no more than 1 hour trying to resolve the problem.
If we cannot resolve an issue we will escalate your enquiry to Level 3 support and may refer you to other IT specialists as required.

If you have a problem with your computer, give us a call.
No question is too small or too trivial.
View TESTIMONIALS Here

COMPUTER SUPPORT & IT CONSULTING SERVICES
Software, Hardware, Peripherals, Networks, & IT Consulting


IT CONSULTING
Provide advice to individuals and businesses with regard to their IT needs and requirements

SOFTWARE - Installation - Upgrades - Updates – Removal – General Troubleshooting
Assistance with software installation, software upgrades and software updates and assistance with troubleshooting software error messages, file errors, etc.

Operating Systems: Windows Vista, Windows XP, Windows 2000, Windows 98

Microsoft Office Software - Versions 97 and above: Word, Publisher, Outlook, Excel, Powerpoint, Access

Other Software
Assistance with other software programs available on request.

Internet: Microsoft Internet Explorer - Version 5 and above

Email Microsoft Outlook Express - Version 5 and above

AntiVirus: Assistance with the removal of viruses and/or malicious software and spyware.

Utilities Acrobat Reader, WinZip, etc.

HARDWARE
-
Assistance with installation and troubleshooting

PERIPHERALS
-
Assistance with installation and troubleshooting.
Mouse, Keyboard, Printer, Scanner, Speakers, External Modem, Webcam, Digital Cameras, Ipods etc.


NETWORKS
-
Assistance installation and troubleshooting

COMPUTER TUTORING AND TRAINING SERVICES

TUTORING & TRAINING
Assistance with the applications and use of Microsoft products

Operating Systems:
Windows Vista, Windows XP, Windows 2000, Windows 98

Microsoft Office Software - 97 and above
Word, Publisher, Excel, Outlook, Powerpoint, Access

Other software
Assistance with tutoring and training in other software programs available on request - please ask.


TRAINING & ASSESSMENT
Qualified IT Trainer & Assessor (TAA40104) available for contract, hire and assignment.


HOURS AND PRICING
as at 1 July 2009
Note: Hours and Prices are subject to change without notice


COMPUTER SUPPORT & IT CONSULTING SERVICES
Software, Hardware, Peripherals, Networks, & IT Consulting

Weekdays - 9am - 5pm - Monday - Friday
Computer Support can be provided via the following methods
Telephone, Email, Fax, *SKYPE *Messenger, *Remote Assistance or
Onsite
* Conditions apply

Note: Prepaid Time Block Clients will receive Priority Service over Pay As You Go Clients

PAY AS YOU GO

Payment by Cash, Pay Pal or Credit Card Only
No Call-Out Fees

$88 per hour - Min.15 minute charge per incident $22.00 applies

PREPAID TIME BLOCK Hours
Payment by Pay Pal, Credit Card, Cheque or Internet Banking Only
Billed and paid for in advance
No Call-Out Fees
Unused hours - do not expire and are rolled over

Bronze Member - $66 per hour - Min.15 minute charge per incident $19.25 - Min. Pre-Purchase 2 hours = $132.00
Silver Member
- $66 per hour - Min.15 minute charge per incident $16.50 applies - Min. Pre-Purchase 4 hours = $264.00
Gold Member - $66 per hour - Min.15 minute charge per incident $13.75 applies - Min. Pre-Purchase 6 hours = $396.00
Platinum Member - $66 per hour - Min.15 minute charge per incident $13.75 applies - Min. Pre-Purchase 8 hours = $528.00

AFTER HOURS OR WEEKENDS
As Required
Pay As You Go or Deducted from Pre-purchased Time Block Hours as above
No Call-Out Fees

$88 per hour - Min. 30 minute charge per incident $44.00 applies


PRIORITY SERVICE LEVELS
Impact of Problem, Escalation and Response Times
Note: Prepaid Time Block Clients will receive Priority Service over Pay As You Go Clients

LEVEL 1 - CRITICAL - Response Time within 2 Hours
Effect on present productivity of many users

LEVEL 2 - HIGH - Response Time within 4 Hours
Effect on present productivity of single user only

LEVEL 3 - MEDIUM - Response Time next business Day
Effect on future productivity. Temporary workarounds available.


LEVEL 4 - LOW - Response Time within 2 Business Days
No effect on productivity - Example: General enquiries and usage questions

These are maximum response times and NOT resolution times.

A response means:
Once you place your initial request for help and it is logged, if a representative is not available to help you immediately,
a representative will contact you within the maximum response times above to:
acknowledge your problem and obtain additional information from you in order to assist in resolving the issue.

Response times depend on the severity of the problem and the priority level assigned to your request
Please indicate the PRIORITY LEVEL above when contacting us.


COMPUTER TUTORING AND TRAINING SERVICES

Computer Tutoring/Training
for children, teenagers, adults and seniors.

Learn how to use your computer at your place using your software
or if you don't own a computer or if you don't have access to one,
then you can come to our office to learn.

We provide computer tutoring in using Microsoft Windows software and other software products (by request),
You can also learn How to scan photos, How to Touch-Type using a Keyboard,
How to use the Internet and How to send Emails
e-Bay Trading - How to Buy & Sell Online,
How to use SKYPE Internet Telephone (VOIP) etc, etc

PREPAID TIME BLOCK Hours
Payment by Pay Pal, Credit Card, Cheque or Internet Banking Only
Billed and paid for in advance
No Call-Out Fees
Unused hours - do not expire and are rolled over

Weekdays - 9am - 5pm - Monday - Friday
(Minimum 1 Hour per Computer Tutoring Session)

Bronze Member - $33 per hour - Min. Pre-Purchase 1 Hour = $33.00
Silver Member - $33 per hour - Min. Pre-Purchase - 2 Hours = $66.00
Gold Member - $33 per hour - Min. Pre-Purchase - 3 Hours = $99.00
Platinum Member - $33 per hour - Min. Pre-Purchase - 4 Hours = $132.00


AFTER HOURS OR WEEKENDS
As Required
Payment by Cash, Pay Pal or Credit Card Only
$44 per hour - Min. 30 minute charge per incident $22.00 applies

If you have any questions or would like to book a time for Computer Tutoring please call us
2536 Postcode Service Area Only
Contact Us

What Is Your Security Worth?
Data Destruction
From Only $33 (gst inc.) per PC / Laptop
For all versions of Windows including Vista.
Server Versions NOT included


Are you...Replacing your computer? Upgrading your hard drive?
Selling your computer? Redeploying your computer to other staff?
Giving your computer to family members? Donating it to a local school or charity?
Or just throwing it away?

Unfortunately, deleting files or formatting your hard drive does not erase your data.

Before disposing of your computer we can remove all the hard drive data for you
up to *Dept of Defence standards so it cannot be recovered.

Rates
1GB - 40GB Hard Drive = $33.00
41GB - 80GB Hard Drive = $66.00
81GB - 120GB Hard Drive = $99.00
121+ GB Hard Drive = $ Please call

Additional
Reinstall Operating System
*Conditions Apply = $66.00

Don't risk personal identity theft!
For peace of mind, Call & book today!

Contact Us
2536 Postcode Service Area Only

OTHER SERVICES

(VA) Virtual Assistant / Secretarial / Administration Services
by appointment only

Word Processing
(Letters, Tenders, Quotes, Reports, Assignments, Resumes, Job Applications,, Mail Merge etc.)
Document Formatting, Data Entry, Database Maintenance, Digital Transcription
Emailing, Faxing,
Document/File Conversion, Editing/Proofreading
Scanning (Documents, photos),
Surveys (Offline and Online)
Internet Searches/Research
Internet Shopping/Comparisons/Purchases
Office Work Overflow
etc. etc.

FAQ's
What is a Virtual Assistant?
Virtual Assistant (VA), is an independent contractor providing administrative, technical, or sometimes creative
assistance to clients - usually to other independent entrepreneurs and solo and small business practices.
Virtual Assistants work from their own office (hence 'virtual')
Virtual Assistants are independent contractors, not employees who structure their own rates and operating standards and policies, pay their own self-employment taxes, and control management of the work and how it is carried out.
Common modes of communication and data delivery include
the Internet, VOIP, File Transfer Protocol (FTP), Email, Telephone and Fax Machine.

What are the benefits of using a Virtual Assistant
- Cost effective: You only pay for the time spend doing YOUR work. There is no idle time.
- Flexible - for seasonal, periodic, and work overflow.
- No payroll tax obligations
- No time wasted on breaks, lack of work etc.
- No overtime
- No costly benefits: holidays, sick days, superannuation, insurance etc.
- No computer training required.
- No additional office space or equipment required
- No downtime or expense of trying to hire new employees
- Weekend and after hours assistance available

PAY AS YOU GO
Payment by Cash, Pay Pal or Credit Card Only

Monday - Friday
$33 per hour - Min.30 minute charge per incident $16.50 applies - 9am - 5pm - Monday - Friday

Weekends
$44 per hour - Min.30 minute charge per incident $22.00 applies - 9am - 5pm - Saturday - Sunday

After Hours Weekdays & Weekends
$55 per hour - Min.30 minute charge per incident $27.50 applies

Wordprocessing Services Only - Per Page Charge
$9.90 (gst inc.) per page
20% Discount applies for students / pensioners / seniors / concession * Conditions apply

Contact Us

Call us to discuss your requirements today.

bayinfo - Batemans Bay Information Technology Services
Information Technology Support Specialist & Consultant
Information Technology Trainer & Assessor (TAA40104)

Computer Support, Desktop Support, Software Support, Tutoring & Training, Data Destruction
Virtual Assistant (VA), Secretarial & Administration Services
for Individuals and Businesses

Telephone: 02 - 4471 2333
Email: info@bayinfo.com.au

We accept payment by:
Pay Pal, Credit Card - Visa and Mastercard, Internet Banking, Direct Deposit, Cheque