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bayinfo - Batemans Bay Information Technology Services
Information Technology Support Specialist & Consultant Information Technology Trainer & Assessor (TAA40104) Computer Support, Desktop Support, Software Support, Tutoring & Training, Data Destruction Virtual Assistant (VA), Secretarial & Administration Services for Individuals and Businesses With access to An IT Department - for you or your business Qualified and experienced IT staff Support as needed via Telephone, Email, Fax, VOIP*, Remote* and Onsite *Conditions apply To the best of our abilities, Bayinfo - Information Technology Services will assist you with your computer problems. Because of the many different types and diversity of computer systems and software programs each individual or business will use, we are not able to support all computer systems and software programs. However, we will try to assist you as best as possible. We will spend no more than 1 hour trying to resolve the problem. If we cannot resolve an issue we will escalate your enquiry to Level 3 support and may refer you to other IT specialists as required. If you have a problem with your computer, give us a call. No question is too small or too trivial. View TESTIMONIALS Here COMPUTER SUPPORT & IT CONSULTING SERVICES Software, Hardware, Peripherals, Networks, & IT Consulting
COMPUTER TUTORING AND TRAINING SERVICES TUTORING & TRAINING
HOURS AND PRICING
as at 1 July 2009 Note: Hours and Prices are subject to change without notice COMPUTER SUPPORT & IT CONSULTING SERVICES Software, Hardware, Peripherals, Networks, & IT Consulting Weekdays - 9am - 5pm - Monday - Friday Computer Support can be provided via the following methods Telephone, Email, Fax, *SKYPE *Messenger, *Remote Assistance or Onsite * Conditions apply Note: Prepaid Time Block Clients will receive Priority Service over Pay As You Go Clients PAY AS YOU GO Payment by Cash, Pay Pal or Credit Card Only No Call-Out Fees $88 per hour - Min.15 minute charge per incident $22.00 applies PREPAID TIME BLOCK Hours Payment by Pay Pal, Credit Card, Cheque or Internet Banking Only Billed and paid for in advance No Call-Out Fees Unused hours - do not expire and are rolled over Bronze Member - $66 per hour - Min.15 minute charge per incident $19.25 - Min. Pre-Purchase 2 hours = $132.00 Silver Member - $66 per hour - Min.15 minute charge per incident $16.50 applies - Min. Pre-Purchase 4 hours = $264.00 Gold Member - $66 per hour - Min.15 minute charge per incident $13.75 applies - Min. Pre-Purchase 6 hours = $396.00 Platinum Member - $66 per hour - Min.15 minute charge per incident $13.75 applies - Min. Pre-Purchase 8 hours = $528.00 AFTER HOURS OR WEEKENDS As Required Pay As You Go or Deducted from Pre-purchased Time Block Hours as above No Call-Out Fees $88 per hour - Min. 30 minute charge per incident $44.00 applies PRIORITY SERVICE LEVELS
Impact of Problem, Escalation and Response Times
Note: Prepaid Time Block Clients will receive Priority Service over Pay As You Go Clients LEVEL 1 - CRITICAL - Response Time within 2 Hours Effect on present productivity of many users LEVEL 2 - HIGH - Response Time within 4 Hours Effect on present productivity of single user only LEVEL 3 - MEDIUM - Response Time next business Day Effect on future productivity. Temporary workarounds available. LEVEL 4 - LOW - Response Time within 2 Business Days No effect on productivity - Example: General enquiries and usage questions These are maximum response times and NOT resolution times. A response means: Once you place your initial request for help and it is logged, if a representative is not available to help you immediately, a representative will contact you within the maximum response times above to: acknowledge your problem and obtain additional information from you in order to assist in resolving the issue. Response times depend on the severity of the problem and the priority level assigned to your request COMPUTER TUTORING AND TRAINING SERVICES Computer Tutoring/Training for children, teenagers, adults and seniors. Learn how to use your computer at your place using your software or if you don't own a computer or if you don't have access to one, then you can come to our office to learn. We provide computer tutoring in using Microsoft Windows software and other software products (by request), You can also learn How to scan photos, How to Touch-Type using a Keyboard, How to use the Internet and How to send Emails e-Bay Trading - How to Buy & Sell Online, How to use SKYPE Internet Telephone (VOIP) etc, etc PREPAID TIME BLOCK Hours Payment by Pay Pal, Credit Card, Cheque or Internet Banking Only Billed and paid for in advance No Call-Out Fees Unused hours - do not expire and are rolled over Weekdays - 9am - 5pm - Monday - Friday (Minimum 1 Hour per Computer Tutoring Session) Bronze Member - $33 per hour - Min. Pre-Purchase 1 Hour = $33.00 Silver Member - $33 per hour - Min. Pre-Purchase - 2 Hours = $66.00 Gold Member - $33 per hour - Min. Pre-Purchase - 3 Hours = $99.00 Platinum Member - $33 per hour - Min. Pre-Purchase - 4 Hours = $132.00 AFTER HOURS OR WEEKENDS As Required Payment by Cash, Pay Pal or Credit Card Only $44 per hour - Min. 30 minute charge per incident $22.00 applies If you have any questions or would like to book a time for Computer Tutoring please call us 2536 Postcode Service Area Only Contact Us What Is Your Security Worth? Data Destruction From Only $33 (gst inc.) per PC / Laptop For all versions of Windows including Vista. Server Versions NOT included  Are you...Replacing your computer? Upgrading your hard drive? Selling your computer? Redeploying your computer to other staff? Giving your computer to family members? Donating it to a local school or charity? Or just throwing it away? Unfortunately, deleting files or formatting your hard drive does not erase your data. Before disposing of your computer we can remove all the hard drive data for you up to *Dept of Defence standards so it cannot be recovered. Rates 1GB - 40GB Hard Drive = $33.00 41GB - 80GB Hard Drive = $66.00 81GB - 120GB Hard Drive = $99.00 121+ GB Hard Drive = $ Please call Additional Reinstall Operating System *Conditions Apply = $66.00 Don't risk personal identity theft! For peace of mind, Call & book today! Contact Us 2536 Postcode Service Area Only OTHER SERVICES (VA) Virtual Assistant / Secretarial / Administration Services by appointment only Word Processing (Letters, Tenders, Quotes, Reports, Assignments, Resumes, Job Applications,, Mail Merge etc.) Document Formatting, Data Entry, Database Maintenance, Digital Transcription Emailing, Faxing, Document/File Conversion, Editing/Proofreading Scanning (Documents, photos), Surveys (Offline and Online) Internet Searches/Research Internet Shopping/Comparisons/Purchases Office Work Overflow etc. etc. FAQ's What is a Virtual Assistant? Virtual Assistant (VA), is an independent contractor providing administrative, technical, or sometimes creative assistance to clients - usually to other independent entrepreneurs and solo and small business practices. Virtual Assistants work from their own office (hence 'virtual') Virtual Assistants are independent contractors, not employees who structure their own rates and operating standards and policies, pay their own self-employment taxes, and control management of the work and how it is carried out. Common modes of communication and data delivery include the Internet, VOIP, File Transfer Protocol (FTP), Email, Telephone and Fax Machine. What are the benefits of using a Virtual Assistant - Cost effective: You only pay for the time spend doing YOUR work. There is no idle time. - Flexible - for seasonal, periodic, and work overflow. - No payroll tax obligations - No time wasted on breaks, lack of work etc. - No overtime - No costly benefits: holidays, sick days, superannuation, insurance etc. - No computer training required. - No additional office space or equipment required - No downtime or expense of trying to hire new employees - Weekend and after hours assistance available PAY AS YOU GO Payment by Cash, Pay Pal or Credit Card Only Monday - Friday $33 per hour - Min.30 minute charge per incident $16.50 applies - 9am - 5pm - Monday - Friday Weekends $44 per hour - Min.30 minute charge per incident $22.00 applies - 9am - 5pm - Saturday - Sunday After Hours Weekdays & Weekends $55 per hour - Min.30 minute charge per incident $27.50 applies Wordprocessing Services Only - Per Page Charge $9.90 (gst inc.) per page 20% Discount applies for students / pensioners / seniors / concession * Conditions apply Contact Us Call us to discuss your requirements today. bayinfo - Batemans Bay Information Technology Services Telephone: 02 - 4471 2333
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