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 bayinfo - IT ServicesHelp Desk Computer Support and Onsite Computer Support IT Consulting and Computer Tutoring (VA) Virtual Assistant / Secretarial / Administration Services for Individuals and Businesses bayinfo offers 1st & 2nd Level Help Desk and Onsite Computer Support for Individuals and Businesses. With access to - An IT Department - for you and/or your business - Level 1 & 2 Help Desk Computer Support and Onsite Computer Support as needed via Telephone Support - Email Support - Messenger Support * - Remote Support * - Onsite Support * Conditions apply - Qualified and experienced IT Client Support staff To the best of our abilities, Bayinfo IT Services will assist you with your computer problems. Because of the many different types and diversity of computer systems and software programs each individual or business will use, we are not able to support all computer systems and software programs. However, we will try to assist you as best as possible. We will spend no more than 1 hour trying to resolve the problem. If we cannot resolve an issue we will escalate your enquiry to Level 3 support and refer you to other IT specialists as required. If you have a problem with your computer, give us a call. No question is too small or too trivial. View TESTIMONIALS Here HELP DESK COMPUTER SUPPORT and ONSITE COMPUTER SUPPORT Services Software, Hardware, Networks, Training & IT Consulting SOFTWARE - Installation - Upgrades - Updates – Removal – General Troubleshooting Assistance in the applications and use of Microsoft products Operating Systems: Windows XP, Windows 2000, Windows 98 Microsoft Office Software - 97 and above Word, Publisher, Excel, Outlook, Powerpoint, Access Other software Assistance with other software programs available on request. IT CONSULTING Provide advice to individuals and businesses with regard to their IT needs and requirements. HOURS AND PRICING as at 1 January 2008 Note: Hours and Prices are subject to change without notice Choose a computer support package to suit your needs Option 1. Help Desk Computer Support - IT Consulting Weekdays - 8am - 8pm - Monday - Friday Support is provided via Telephone, Email, Fax, *SKYPE *Messenger, *Remote Assistance * Conditions apply Pay As You Go Payment by Cash, Pay Pal or Credit Card Only $110 per hour - Min.15 minute charge per incident $27.50 applies Pre-Purchased Time Block Hours Billed and paid for in advance Unused hours - do not expire and are rolled over Bronze Member - $77 per hour - Min.15 minute charge per incident $19.25 - Min. Pre-Purchase 2 hours = $154.00 Silver Member - $66 per hour - Min.15 minute charge per incident $16.50 applies - Min. Pre-Purchase 3 hours = $198.00 Gold Member - $55 per hour - Min.15 minute charge per incident $13.75 applies - Min. Pre-Purchase 4 hours = $220.00 $ Payment Plans for PRE-PURCHASED TIME BLOCK HOURS can be arranged - PLEASE ASK After Hours and Weekends - As Required Pay As You Go or Charges Deducted from Pre-purchased Time Block Hours above $110 per hour - Min. 15 minute charge per incident $27.50 applies Option 2. Onsite Computer Support - Training - IT Consulting Weekdays - 9am - 5pm - Monday - Friday Support is provided onsite Pay As You Go Payment by Cash, Pay Pal or Credit Card Only $110 per hour - Min.15 minute charge per incident $27.50 applies - Payment by Credit Card Only Pre-Purchased Time Block Hours Billed and paid for in advance Unused hours - do not expire and are rolled over Bronze Member - $99 per hour - Min.15 minute charge per incident $24.75 applies - Min. Pre-Purchase 2 hours = $198.00 Silver Member - $88 per hour - Min.15 minute charge per incident $22.00 applies - Min. Pre-Purchase 3 hours = $264.00 Gold Member - $77 per hour - Min.15 minute charge per incident $19.25 applies - Min. Pre-Purchase 4 hours = $308.00 $ Payment Plans for PRE-PURCHASED TIME BLOCK HOURS can be arranged - PLEASE ASK After Hours and Weekends - As Required Pay As You Go or Charges Deducted from Pre-purchased Time Block Hours above $110 per hour - Min. 30 minute charge per incident $55.00 applies Option 3. COMBO - Help Desk and Onsite Computer Support - Training - IT Consulting Help Desk Computer Support - Weekdays - 8am - 8pm - Monday - Friday Onsite Computer Support - Weekdays - 9am - 5pm - Monday - Friday Pay As You Go Payment by Cash, Pay Pal or Credit Card Only $110 per hour - Min.15 minute charge per incident $27.50 applies - Payment by Credit Card Only Pre-Purchased Time Block Hours Billed and paid for in advance Unused hours - do not expire and are rolled over Bronze Member - $88 per hour - Min.15 minute charge per incident $22.00 applies - Min. Pre-Purchase 4 hours = $352.00 Silver Member - $77 per hour - Min.15 minute charge per incident $19.25 applies - Min. Pre-Purchase 6 hours = $462.00 Gold Member - $66 per hour - Min.15 minute charge per incident $16.50 applies - Min. Pre-Purchase 8 hours = $528.00 $ Payment Plans for PRE-PURCHASED TIME BLOCK HOURS can be arranged - PLEASE ASK After Hours and Weekends - As Required Pay As You Go or Charges Deducted from Pre-purchased Time Block Hours above $110 per hour - Min. 30 minute charge per incident $55.00 applies PRIORITY SERVICE LEVELS
Impact of Problem, Escalation and Response Times
LEVEL 1 - CRITICAL - Response Time within 2 Hours Effect on present productivity of many users LEVEL 2 - HIGH - Response Time within 4 Hours Effect on present productivity of single user only LEVEL 3 - MEDIUM - Response Time next business Day Effect on future productivity. Temporary workarounds available. LEVEL 4 - LOW - Response Time within 2 Business Days No effect on productivity - Example: General enquiries and usage questions These are maximum response times and NOT resolution times. A response means: Once you place your initial request for help and it is logged, if a representative is not available to help you immediately, a representative will contact you within the maximum response times above to: acknowledge your problem and obtain additional information from you in order to assist in resolving the issue. Response times depend on the severity of the problem and the priority level assigned to your request Bayinfo IT Services OTHER IT SERVICES Computer Workstation with Broadband Internet Access Hire - by appointment only When you need access to a computer workstation with access to a Printer, Scanner, CD Burner, Broadband Internet and Email Access, VOIP & Webcam, Skype, Windows Live Messenger, Yahoo Messenger, Firefly, iTunes etc. You can hire a Computer Workstation with Broadband Internet Access at our office for those times when you don't have access your school/work's computer or when your computer crashes at work or home or you don't have access to a computer or when you need to type up a letter, resume/CV, assignment, submit a report, etc. or when you want an alternative to buying a PC or Laptop and all the other associated set up costs, and just Pay As You Go! Pay As You Go Payment by Cash, Pay Pal or Credit Card Only Monday - Friday $33 per hour - Minimum 15 minute charge per incident $8.25 applies - 9am - 5pm - Monday - Friday Weekends $44 per hour - Minimum 15 minute charge per incident $11.00 applies - 9am - 5pm - Saturday - Sunday After Hours - Weekdays, Weekends & Public Holidays $55 per hour - Minimum 15 minute charge per incident $13.75 applies Additional Charges apply for paper, printing, faxing etc. If you have any questions or would like to book a time for Computer Workstation Hire please call us By Appointment Only Contact Us One-to-One Individual Computer Tutoring for children, teenagers, adults and seniors. Learn how to use your computer at your place using your software or if you don't own a computer or if you don't have access to one, then you can come to our office to learn. We provide computer tutoring in using Microsoft Windows software and other software products (by request), How to scan photos, How to Touch-Type using a Keyboard, How to use the Internet and How to send Emails e-Bay Trading - How to Buy & Sell Online, How to use SKYPE Internet Telephone (VOIP) etc, etc Pre-Purchased Time Block Hours Billed and paid for in advance Unused hours - do not expire and are rolled over Weekdays - 8am - 8pm - Monday - Friday (Minimum 1 Hour per Computer Tutoring Session) Bronze Member - $66 per hour - Min. Pre-Purchase 1 Hour = $66.00 Silver Member - $55 per hour - Min. Pre-Purchase - 2 Hours = $110.00 Gold Member - $44 per hour - Min. Pre-Purchase - 3 Hours = $132.00 After Hours & Weekends $66.00 per hour - Min. Pre-Purchase 1 Hour = $66.00 If you have any questions or would like to book a time for Computer Tutoring please call us 2536 Postcode Service Area Only Contact Us Have Your PC Decontaminated Today! Only *$66.00 (gst inc.) per PC *reduced rates are available for bookings of more than 1 PC - see below PC Clean, Disinfect and Sanitise Available for both home and office PC’s Performed onsite at your PC's location: Includes removal of dust, dirt, ink, sticky residue, grime, fingerprints, germs and bacteria etc. from computer keyboard, monitor, mouse and system's unit casing. Improve Your Health - Reduce Sick Office Syndrome - Comply with OH&S Base Rates 1 PC = $66.00 2 PC's = $99.00 3 PC's = $132.00 4 PC's = $165.00 5 PC's = $198.00 5+PC's = Please call us for a quote *reduced rates are also available for those who require regular PC Clean, Disinfect & Sanitise Maintenance Plans Please call us for a quote We only use specialised computer and office equipment cleaning products 2536 Postcode Service Area Only Contact Us Ensure Optimal Performance of your PC Only *$110.00 (gst inc.) per PC *reduced rates are available for bookings of more than 1 PC - see below PC Preventative Maintenance Tuneup Available for both home and office PC’s Performed onsite at PC's location: Includes Virus Scan/Removal - Spyware and Adware Scan/Removal - Scandisk - Defrag Hard Drive - Installation of updates and patches for MS Windows OS and MS Office products - Deletion of Temp Files and Disk Cleanup Base Rates 1 PC = $110.00 2 PC's = $165.00 3 PC's = $220.00 4 PC's = $275.00 5 PC's = $330.00 5+PC's = Please call us for a quote *reduced rates are available for those who require regular PC Preventative Maintenance Tuneup Plans Contact Us 2536 Postcode Service Area Only What Is Your Security Worth? Data Destruction From Only $33 (gst inc.) per PC / Laptop (For all versions of Windows including Vista. Server Versions NOT included)  Are you... Replacing your computer? Upgrading your hard drive? Selling your computer? Redeploying your computer to other staff? Giving your computer to family members? Donating it to a local school or charity? Or just throwing it away? Unfortunately, deleting files or formatting your hard drive does not erase your data. Before disposing of your computer we can remove all the hard drive data for you up to *Dept of Defence standards so it cannot be recovered. Rates 1GB - 40GB Hard Drive = $33.00 41GB - 80GB Hard Drive = $66.00 81GB - 120GB Hard Drive = $99.00 121+ GB Hard Drive = $ Please call Additional Reinstall Operating System *Conditions Apply = $66.00 Don't risk personal identity theft! For peace of mind, Call & book today! Contact Us 2536 Postcode Service Area Only Bayinfo IT Services OTHER SERVICES (VA) Virtual Assistant / Secretarial / Administration Services by appointment only Word Processing (Letters, Tenders, Quotes, Reports, Assignments, Resumes, Job Applications,, Mail Merge etc.) Document Formatting, Data Entry, Database Maintenance, Digital Transcription Emailing, Faxing, Document/File Conversion, Editing/Proofreading Scanning (Documents, photos), Surveys (Offline and Online) Internet Searches/Research Internet Shopping/Comparisons/Purchases Office Work Overflow etc. etc. FAQ's What is a Virtual Assistant? Virtual Assistant (VA), is an independent contractor providing administrative, technical, or sometimes creative assistance to clients - usually to other independent entrepreneurs and solo and small business practices. Virtual Assistants work from their own office (hence 'virtual') Virtual Assistants are independent contractors, not employees who structure their own rates and operating standards and policies, pay their own self-employment taxes, and control management of the work and how it is carried out. Common modes of communication and data delivery include the Internet, VOIP, File Transfer Protocol (FTP), Email, Telephone and Fax Machine. What are the benefits of using a Virtual Assistant - Cost effective: You only pay for the time spend doing YOUR work. There is no idle time. - Flexible - for seasonal, periodic, and work overflow. - No payroll tax obligations - No time wasted on breaks, lack of work etc. - No overtime - No costly benefits: holidays, sick days, superannuation, insurance etc. - No computer training required. - No additional office space or equipment required - No downtime or expense of trying to hire new employees - Weekend and after hours assistance available Pay As You Go Payment by Cash, Pay Pal or Credit Card Only Monday - Friday $33 per hour - Min.30 minute charge per incident $16.50 applies - 9am - 5pm - Monday - Friday Weekends $44 per hour - Min.30 minute charge per incident $22.00 applies - 9am - 5pm - Saturday - Sunday After Hours Weekdays & Weekends $55 per hour - Min.30 minute charge per incident $27.50 applies Contact Us Call Us to discuss your requirements today We accept payment by: Pay Pal, Credit Card - Visa and Mastercard, Internet Banking, Direct Deposit, Cheque Bayinfo IT Services Telephone: 02 - 4471 2333 Email: info@bayinfo.com.au or use our  |
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